A comprehensive portfolio of support services helps maximize system longevity and performance, while minimizing operational costs.

Your Test Floor Operations include:

• Parts Repair 
• Service Labor
• Application Services
• General Support
• System Enhancements
• Remote Support
• Online Support
• Software Enhancements
• Training Services

Maximize System Longevity & Performance to Minimize Operational Costs

When it comes to managing a test floor, one of the most critical questions you need to answer is how you will support your install base of test systems. Why? Because test system support plays a pivotal role in system uptime, performance and overall operational costs.

Consider what happens to the operation of your test floor when:

• a system is down
• you are waiting for replacement parts or a service engineer
• your staff is not fully trained in your test system’s features and performance 
• your staff is not fully trained to provide maintenance on your test system
• a part in your test system is no longer reliable or needs to be enhanced to maintain competitive test time
• your business needs are not being met due to a shortage of applications support

Proactively developing a comprehensive support plan will help optimize your test operation. You also need to tightly manage costs associated with keeping your floor running, paying for only those services your organization requires. That’s why the right support plan is so important. Such a plan can help ensure the maximum level of system uptime and performance, while minimizing your overall operational costs.

Scalable Support Services

MVTS offers a broad portfolio of scalable support services designed to help you address these issues. From complete outsourcing of test system support to pay-per-use, MVTS is ready to support you. Designed to a scale with your needs, MVTS support options enable you to customize your support plan with just the components you need. In addition, cost structures and payment options can be tailored to your budget. Your MVTS representative will work with you to understand your overall support needs, budget requirements, and to help develop the test system support plan that is right for your organization.

	Parts Repair When you need test system modules and assemblies repaired, you need to know that the repairs will be done right, completed when you need them and within your budget. MVTS offers a variety of quality parts repair services, including repair/exchange, Engineering Change Order (ECO) updates, preshipment, consumable replacement and calibration. These services address your response time and financial considerations.
	Service Labor Skilled MVTS field service personnel provide a quality labor source for emergency system repairs, as well as preventive maintenance, performance verification and enhancement, internal staff development, system modifications, site and facility evaluations, and more. MVTS service labor offerings enable you to customize a program to address your response and cost considerations.
	Application Services MVTS application services enable you to address your developing business needs. Highly skilled MVTS applications personnel provide expertise to ensure that your business goals are met. These services include turnkey applications development, applications hardware design, custom interfacing development, test cost optimization and reduction, and on-site production support.
	General Support MVTS provides various tools to manage your general support needs. MVTS continues to enhance our general support tools, allowing you to get the answers you need quickly and easily.
	System Enhancement Implementing MVTS-engineered system enhancement products ensures that you get longevity out of your test platform. This is critical for your tester hardware to remain competitive—maximizing your throughput and operating your test systems at an optimum level.
	Remote Support MVTS remote support provides immediate, effective and efficient remote collaboration with MVTS applications and field service experts through direct connection to your test systems via communication links. Remote support combines the effectiveness of on-site help with the immediacy and cost efficiency of telephone assistance.
	Online Support MVTS provides a convenient way to access test system information. Such information is available only to MVTS as an authorized reseller of LTX Corp. legacy equipment—and to MVTS customers.
	Software Enhancements MVTS provides software enhancements to improve the functionality of your test systems. These software enhancements will increase your throughput and extend the life of your current test systems.
	Training Services Supporting a test system often includes making decisions on which functions will be performed by your internal staff. Once those decisions are made, MVTS can provide the training necessary to ensure that your staff is fully qualified. Training programs are available at the MVTS Training Center or on-site at your facility. Programs include system maintenance, applications and software. Custom programs can also be developed to address your specific requirements.