When you need on-site support, you need it as quickly as possible. When your system is in production, you need to make sure it is performing at its best—and stays that way. Emergency repair, preventive maintenance and performance enhancement are just some of the functions of expert, responsive labor service—a role critical to the operation of your test floor. That’s exactly what MVTS labor service offerings allow you to do.

Addressing the need for labor service can be complex.

Consider:

• What functions can be performed by internal resources?
• How long can you afford to wait for on-site service? 
• How can you make sure you get the coverage and responsiveness you need, without paying for extra services you don’t need?
  

The best approach:

• Would let you scale the services, responsiveness and costs to your unique requirements
• Would give you the flexibility to get just what you need, and 
• Would help you make the most effective use of your internal resources.

MVTS Labor Services
Skilled MVTS field engineers provide a quality labor source for emergency system repairs as well as preventive maintenance, system relocations, upgrade installations, staff skills enhancement and more. Our scalable offerings allow you to customize a solution to address your specific requirements, allowing you to maximize system uptime and manage performance cost effectively.

Elements of Service Labor
Expert MVTS field engineers can perform a variety of services to enhance the performance and effectiveness of your test floor.

Emergency System Repair
Whether you need support troubleshooting a tester issue or comprehensive system repair, experienced MVTS field engineers will get your job done right. And with the backing of the full resources of MVTS worldwide customer support organization, you can be assured that your issue will be resolved rapidly, thereby maximizing your uptime.

Preventive Maintenance
Do you need to supplement your preventive maintenance team, or outsource the function altogether? MVTS field engineers efficiently perform defined preventive maintenance procedures to optimize system performance and reliability. To further minimize the time it takes to have a replacement part on site, MVTS offers preshipment of replacement parts—even before you return your failed part for repair. Your replacement part is rapidly shipped to your site through our worldwide network of logistics centers.

Performance Verification & Enhancement
To assure optimum performance of your systems, MVTS field engineers can assist with anything from routine system calibration to performance verification and enhancement. Trained on the latest hardware and software tools to supplement their extensive system experience, these engineers are ideally suited to identify and address issues that might negatively affect system performance.

Internal Staff Development
MVTS field engineers can work with your staff to enhance your workers’ skills and capabilities to develop their understanding of advanced methods and techniques.

System Modifications
When you need on-site modifications to your test system, MVTS field engineers can help by performing system upgrades, reconfigurations, relocations and other modifications. They can also evaluate your sites and facilities. Whether you need to move your test systems or alter your test floor configuration, MVTS field engineers can appraise your plans to assure an effective transition and optimum test systems environment.

Labor Program Advantage
MVTS labor programs provide advantages over per-event services. Scalable and customizable scalable support programs range from as few as 10 hours per month up to full-time, multi-shift, dedicated on-site support. Programs can be further customized to meet your specific maintenance needs.

Guaranteed Availability & Prioritization
MVTS labor programs offer guaranteed availability and prioritization of service resources for your critical issues, thus assuring support when you need it. MVTS structured labor programs provide advantages over per-event services.

Cost-Effective Labor Programs
When you contract with MVTS labor programs, you can be confident you are making the best use of your service budget. Your customized program provides only the support you need—and that’s precisely what you pay for. In addition, discounted labor rates are based on your annual usage, with no hidden charges. MVTS offers a variety of programs that can be further customized to meet your exact requirements.

Dedicated Labor Service Program
Dedicated labor service programs give you the confidence of having MVTS field engineers on-site for defined shift coverage. This immediate-response option offers the most comprehensive labor coverage available. Pricing—based on contracted hours at a reduced hourly rate—is fixed for the program period, with defined monthly or quarterly payments. The result? No surprises to your budget.

Complete Labor Service Program
Complete labor service programs offer unlimited hours of service labor during the contract period, with a committed response time. This program covers emergency system repair, and can also be structured to include scheduled, quarterly preventive maintenance. Pricing— based on a defined charge per system—is fixed for the program period, with defined monthly or quarterly payments. Once more, you can anticipate your budget and avoid greater-than-anticipated labor costs.

Select Labor Service Program
Select labor service programs allow you to get the number of hours you need with a typical next-day response. Pricing—based on contracted hours at a reduced hourly rate—is fixed for the program period, with defined monthly or quarterly payments, and periodic reconciliation between contracted usage and actual usage.

Per-Event Labor Service
Selecting per-event labor service means you make use of the expert staff of MVTS field engineers. Simply contact MVTS to schedule a visit. On-site response time is subject to resource availability when you make the contact. Pricing is on a pay-per-use, hourly basis.

Immediate during staffed hours Availability defined by contract Included 2080 hours per year per dedicated resource Price based on contracted hours at a reduced hourly rate Fixed annual charge Fixed quarterly or monthly payments Typically on-site within a business day Available at off hours rates Included Unlimited hours per contract period Price based on fixed charge per system Fixed annual charge Fixed quarterly or monthly payments Typically on-site next day Availability defined by contract Included Fixed number of hours per contract period, minimum 120 hours per year Priced based on contracted annual labor usage at a reduced hourly rate Contracted annual charge, with periodic reconciliation to actual usage Fixed quarterly or monthly payments Varies based on resource availability At off hours rates when available Available at escalation rates Varies based on resource availability All services charged on a pay-per-use basis at current MV hourly rates